Gift incredible is sure that you will like and enjoy the products that you have purchased however if for any reason you are unsatisfied you can return items within 28 days for a full money back guarantee.

 

1.       Returns Non-Personalised Items: -

Gift Incredible will offer a full refund within 28 days for unwanted, unopened and unused items. You can also return faulty products free of charge for a complete refund or exchange. Should you wish to return any item please contact us at quoting your order number and full name and address, one of our team will discuss return arrangements or alternatively depending on the product may organise a courier collection from your home address. We request that your item is packaged in the box that you received it in. Once the product has been received one of our team will notify you of receipt and the item will be checked and refund processed upon successful checking of the product.

We aim to issue a refund or send an alternative product to you within 7 days of receipt of your returned item however sometimes during peak demand this may be delayed. If this should be the case, then a member of our team will contact you and provide details.

 

2.       Cancellations Non-Personalised Items: -

You have the right to cancel your order for a full refund before your item is dispatched. We suggest that should you wish to cancel your order you send an email high priority to requesting cancellation. Should your product have already been dispatched please see information under returns policy.

 

3.       Returns Personalised Items: -

If you have placed an order for a Personalised Product, you will only be able to change or cancel your order within 30 minutes from the time that you place an order for a Personalised Product to change or cancel that order. After the 30 minutes have passed, a Personalised Product will be sent for production and you will not be able to cancel or change that order. You can also return faulty products free of charge for a complete refund or exchange. Should you wish to return any item please contact us at quoting your order number and full name and address, one of our team will discuss return arrangements or alternatively depending on the product may organise a courier collection from your home address. We request that your item is packaged in the box that you received it in. Once the product has been received one of our team will notify you of receipt and the item will be checked and refund processed upon successful checking of the product. We aim to issue a refund or send an alternative product to you within 7 days of receipt of your returned item however sometimes during peak demand this may be delayed. If this should be the case, then a member of our team will contact you and provide details.

 

4.       Cancellations Personalised Items: -

You have the right to cancel your order for a full refund within 30 minutes of receiving your order confirmation. This time frame is because after this time your order will have been sent for personalisation and may be too late to cancel manufacture of the product. We suggest that should you wish to cancel your order you send an email high priority to requesting cancellation.

 

5.       Unwanted Items: -

We request that all unwanted items are returned to us unopened, all packaging intact. We also request that you leave a note inside the returned package advising the issue with the product, so we are easily able to identify any faulty products or unwanted products. You may not return any personalised items unless faulty.

 

6.       Faulty Items: -

If the product is faulty, please ensure that you clearly note the error with the product, order number and full contact details on a note in the product or in an email to info@Ginger-Bush.com. If we do find that a product is not faulty, we will send this back to you.

The returns policy does not affect your statutory rights.

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Gift Incredible is a trading name of Ginger-Bush Ltd. 
Company number: 12082786