Shopping with us

1.       Gift Incredible is a trading name of Ginger-Bush Ltd a company registered in England and Wales with company number 12082786. Our registered office address is Woodberry House, 2 Woodberry Grove, Finchley, London, United Kingdom, N12 0DR.

2.       We only accept product orders online via our website www.giftincredible.co.uk, Alternatively we do sell a limited amount of stock on other online platforms such as Amazon UK, eBay and Wish however any items purchased via these third party sellers are subject to the site terms and conditions.

Contract formation

1.       If you place an order on our website, you are committing to purchasing the product at the price shown on the website at that time.

2.       Once you place your order, we will immediately take payment from your chosen payment method. We will then check product availability and you will be contacted by email to confirm order acceptance. Once receiving this email, we are confirming acceptance of your order and confirm the price of purchase on an attached invoice.

3.       Our system should recognise when an item is out of stock and not allow purchase however, we cannot guarantee this will also be possible for example if more than one customer is going through the checkout process at the same time. If the product is not available, we will decline your order and return payment in full. You will receive and email to confirm this and providing an explanation wherever possible.

4.       We recommend that you print a copy of these terms and save them to your computer for future reference when using our site.

5.       We may cancel any contract between you and us and not supply any product if it is reasonable to do so and we may also change or discontinue product lines at any time with no advance notice. If at any time we cancel your order full refund will be made.

6.       Every order that you make with us will form a separate contract between you and us and each contract will be subject to our terms and conditions.

Pricing

1.       The price of each product is shown on the website, we pay VAT to our suppliers at the point of purchasing the product. We are not registered for VAT at this time as our turnover is not adequate to require VAT registration.

2.       We endeavour to ensure that the price on our website are accurate however errors may occur. If we discover any pricing error, we will notify you as soon as possible. We will then provide the option of refunding your purchase entirely or alternatively paying the higher price of the product as should have been listed on the site.

3.       We also may sell limited products on other shopping platforms such as Amazon and eBay. The products on these third-party websites will have different pricing from our own website, we reserve the right to change pricing at our discretion. The pricing difference is to factor third party commission from selling on other platforms.

4.       During checkout process you will be notified of the shipping costs automatically before submitting your order and payment details. For further information regarding our shipping policies and costs please see our shipping page.

5.       All prices on this website are quoted in UK pound sterling. Your payment provider may charge you their own exchange rate if your payment currency differs from pound sterling. Any refunds required will be issued in the original order amount and we cannot accept any liability for loss due to exchange rates. For further information we recommend you contact your payment provider if you wish to purchase in an alternative currency.

Payment

1.       You must provide full and accurate payment details during the checkout process.

2.       We will take payment from your preferred payment method (PayPal, Credit/debit card) as soon as you submit your order.

3.       We only accept payments in UK pound sterling therefore please check with your payment provider regarding any associated currency exchange costs that they may apply.

4.       All order details will be sent to the payment billing address and not the delivery address listed during the checkout process.

Promotional Voucher Code Terms

1.       Promotional voucher codes will be issued by us from time to time at our discretion. We reserve the right to cancel promotional voucher codes at any time without notice and without providing a reason.

2.       Only one voucher code can be redeemed per order

3.       Most voucher codes can only be used once except in the case where we send out a promotional code for example if we send out a code for free delivery then this code can be used multiple times until the code expires or the maximum number of uses has been reached.

4.       Promotional voucher codes have no cash value

5.       Promotional codes that have been issued to an individual are non-transferable and can only be used by this person. Any code issued to an individual and found to be used by another person will be cancelled immediately and the order declined.

6.       Promotional voucher codes may not be used in conjunction with any other offer, discount or promotion.

7.       Some products cannot be purchased using voucher codes, these products will be clearly marked before the checkout process.

8.       The issuing of promotional voucher codes can be restricted for example one per email address.

Products

1.       All products are available whilst stocks last. On occasions we may be unable to supply a product to you following the acceptance of an order. If we are unable to supply an ordered product, we will refund the payment immediately on becoming aware of this. We will also contact you to explain this.

2.       The images of the products on this website are for illustrative purposes only. Although we are confident all the products have been displayed accurately, we cannot guarantee that the product has been accurately displayed on your device therefore your products may vary from the images.

3.       From time to time we may stock products that are age restricted. These products can only be purchased if you satisfy the age requirements for that product. We reserve the right to request proof of age before dispatching the product to you. If for whatever reason we suspect you do not meet the requirement of the age restriction, we will decline your order and refund your payment.

 

Personalised products

1.       We may stock products than can be personalised either with text or with your personal photograph. We will use the information and images that you provide to create the customisation to the product. We will never share the information with any third party except is necessary to fulfil the order such as shipping or printing by an external provider.

2.       For the purposes of creation of a photo product we are required to save a copy of the image to our computer system. We will not share your images unless it is with an external provider of the product who will be printing on our behalf. Any images that are uploaded must be your own and by uploading you are agreeing that you have permission and the right to use them. Ginger-Bush Ltd is not responsible for any of the content provided.

3.       In terms of customised photographs once your order has been dispatched, we will delete any images you sent us to be used. We will keep a note of product description and description of photograph for 28 days before this will be deleted to ensure that any discrepancies can be dealt with effectively.

Delivery

1.       We aim to deliver your products as soon as possible and by the estimated delivery date that we quote you in the email confirming dispatch of your product.

2.       Delivery will be completed when our courier partner delivers the products to the requested delivery address.

3.       The product is your responsibility from the completion of the delivery.

4.       You own the product once we have received payment during the checkout process inclusive of delivery charges which are stated clearly during checkout process.

5.       Gift Incredible ship within the United Kingdom and Internationally subject to shipping charging.

6.       Delivery outside of the EU may be subject to local import duties, custom duties or taxes which you are responsible for. We are unable to advise what these charges may be as we are not responsible for applying them.

7.       All the information regarding our shipping process can be seen on our shipping pages and we suggest you read and save a copy for future reference.

Privacy and Data policy

1.       Ginger-Bush Ltd makes a commitment to protecting your privacy and we will only use your information in accordance to our privacy notice.

2.       Please see our privacy section for further information

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Gift Incredible is a trading name of Ginger-Bush Ltd. 
Company number: 12082786